Marketing Engineering Lead, Research & Intelligence

Skills covered in University

About the role

Lead Spotlight’s Managed Services for Research & Intelligence: shape the playbook, grow a diverse team, and deliver precise, trusted data for B2B clients.

What you'll do

• Build and maintain the Managed Services operating playbook: onboarding workflows, service tier definitions, SLAs, delivery cadence, escalation paths, QA checklists.
• Oversee platform configuration and ongoing management of client environments in Profound, including prompt universe setup, agent workflows, Knowledge Bases, and scheduled data pulls.
• Establish and enforce data quality standards across the delivery pipeline. Every output — prompt response data, agent alerts, scoring inputs, citation exports — must meet methodological standards before it reaches the analyst and consultant workflow.
• Hire, train, and manage a team of AI Configuration Specialists and Coordinators. Define role expectations, build training materials, run performance reviews, and plan capacity against client growth.
• Serve as the senior operational contact for Managed Services clients. Lead onboarding, set delivery expectations, conduct service reviews, handle escalations, and manage renewals.
• Partner with configuration specialists to build and maintain Spotlight's agent library: citation velocity tracking, prompt universe expansion, displacement risk monitoring, and other automated workflows.
• Inform capacity planning and commercial decisions: how many clients each team member can support, when to hire, where automation can extend capacity, and how to structure service tiers and pricing.

What we're looking for

• 5 - 8 years in a service delivery, managed services, or client operations leadership role within a technology-enabled B2B services environment.
• Direct experience building or scaling a multi-client managed service, including defining onboarding processes, service tiers, SLAs, QA workflows, and team operating procedures.
• Experience managing 3+ direct reports in a delivery or operations context, including hiring and performance management.
• Background in one or more of the following: SEO/AEO agency operations, marketing technology consulting, competitive intelligence or media monitoring services, analytics or BI managed services, or marketing operations consulting.
• Comfort working with data platforms and monitoring tools. You need to understand how platform configurations translate into client deliverables and where data quality problems originate.
• Strong written and verbal communication skills. The role is client-facing and leadership-facing.
• Proficiency in Excel. Familiarity with data visualization or BI tools (Sigma, Tableau, Power BI) preferred.

Posted

13 hours ago · May 14, 2026